FAQs

1. How do I place an order on your site?
Select the products you want, add them to your cart, and proceed to checkout to enter your shipping and payment information.

2. What payment options are accepted?
We accept major credit and debit cards, including Visa, MasterCard, and American Express.

3. Is my payment information protected?
Yes. All transactions are processed through secure, encrypted systems to ensure your data remains safe.

4. Will I receive tracking details for my order?
Once your order is shipped, you will receive an email with tracking information so you can monitor delivery progress.

5. How long does delivery usually take?
Shipping times vary by location, but most orders are delivered within 8–25 business days.

6. Do you offer international shipping?
Yes, we ship to multiple countries worldwide. Shipping fees, if applicable, are calculated at checkout.

7. What is your return policy?
Items may be returned within 30 days of delivery, provided they are unused and in original condition.

8. How do I request a refund or replacement?
Please contact our support team at service@wishbonemerch.us with your order number and issue details.

9. Can I modify or cancel an order after purchase?
Order changes or cancellations are only possible before processing begins. Contact us as soon as possible for assistance.

10. How are customs or import duties handled?
Customs policies vary by country. Where applicable, orders are shipped duty-paid, subject to local regulations.

11. Are your products environmentally responsible?
Some of our products are made using eco-conscious materials. Relevant details are listed on individual product pages.

12. Is it possible to check out without registering an account?
Yes, guest checkout is available for your convenience.

13. How can I stop receiving marketing emails?
You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

14. Do you sell gift cards?
Yes, digital gift cards are available and can be purchased directly from our website.

15. How can I reach customer support?
For any questions or assistance, please email service@wishbonemerch.us. Our team is happy to help.