Refund Policy

1. Return Eligibility

• Return requests must be submitted within 3 days of confirmed delivery.

• All returns require prior approval from service@wishbonemerch.us before being sent back.

• Items must be unused, in original condition, and include all original packaging and components.

2. Return Shipping

• If the return is not due to a defect, damage, or our error, the customer is responsible for shipping costs.

• Exchanges are processed only after the original item is received, inspected, and any applicable reshipping fees are paid.

• Return shipping fees are reimbursed only if the return is due to our error or defective merchandise, with reimbursement not exceeding 50% of the product’s value.

3. Damaged, Defective, or Missing Items

• Customers must notify us within 10 days of delivery.

• Retain all original packaging, including boxes, protective materials, and packing slips.

• For missing items or quantity discrepancies, an unboxing video is required; photos alone are insufficient.

4. Refund Processing

• Once the returned item is received and inspected, refunds are issued within 7 business days to the original payment method.

• Items purchased during promotions or with discounts are not eligible for refunds.

5. Contact Us

For all return requests, defective items, or missing merchandise inquiries, please contact service@wishbonemerch.us. Our team will guide you through the process and ensure your concerns are resolved promptly.